Premier Technologies - making customer interactions work
About Premier / Solutions / News / contact / Customer interaction / Customer intelliegence / Operational intelligence / Hosted services / Professional services
With over 20 years of experience, Premier Technologies is one of Australia's most skilled providers of customer contact centre solutions. Premier delivers its services throughout Australia, New Zealand, South East Asia and Europe.
Premier offers proven integrated solutions that address real contact centre challenges enabling companies and their customers to communicate efficiently and effectively to create robust customer relationships. The company has a strong customer base in the banking and finance, superannuation, utilities, retail and government sectors.
Premier's innovation and expertise lies in the integration of inbound and outbound solutions for multi-channel (phone, email and web) contact centres. The company also assists organisations to develop customer self-service strategies to increase automation. Premier is a leader in hosted IVR and call centre services and is a large provider of bureau (hosted) contact centre services and IVR bill pay solutions.
Interactive Voice Response (IVR)
Speech Recognition
Computer Telephony Integration (CTI)
Electronic Bill Payment
Work Force Optimisation
Predictive Dialling
Web Collaboration and Email Management
Call Centre Optimisation
Call Centre Agent Training and Simulation
Contact Centre Performance Analysis
Analytics
Premier Technologies - making customer interactions work
About Premier / Solutions / News / contact / Customer interaction / Customer intelliegence / Operational intelligence / Hosted services / Professional services
With over 20 years of experience, Premier Technologies is one of Australia's most skilled providers of customer contact centre solutions. Premier delivers its services throughout Australia, New Zealand, South East Asia and Europe.
Premier offers proven integrated solutions that address real contact centre challenges enabling companies and their customers to communicate efficiently and effectively to create robust customer relationships. The company has a strong customer base in the banking and finance, superannuation, utilities, retail and government sectors.
Premier's innovation and expertise lies in the integration of inbound and outbound solutions for multi-channel (phone, email and web) contact centres. The company also assists organisations to develop customer self-service strategies to increase automation. Premier is a leader in hosted IVR and call centre services and is a large provider of bureau (hosted) contact centre services and IVR bill pay solutions.
Interactive Voice Response (IVR)
Speech Recognition
Computer Telephony Integration (CTI)
Electronic Bill Payment
Work Force Optimisation
Predictive Dialling
Web Collaboration and Email Management
Call Centre Optimisation
Call Centre Agent Training and Simulation
Contact Centre Performance Analysis
Analytics